In the unlikely event that you are not entirely satisfied with your purchase, you can exchange your items for alternative products or receive a refund minus the postage & packaging fee.
To request a return or exchange, please email us at Terri@bubstationery.co.uk Please state your name, order number and the email address that was used to place the order. We will then provide you with next steps.
Refunds/Exchanges can only be given if the goods are returned within 14 days from receipt of your order and if the good are unopened and in perfect condition for re-sale.
We will not be responsible for items lost in the post when being returned. Therefore, we strongly recommend that all returns are sent via recorded delivery. Buyers are also responsible for any costs that occur when returning goods.
The refund will be issued when the stock is accepted back into our inventory. Your refund will be sent to you via your method of payment.
Once a refund has been processed you will receive an email to notify you. Refunds will be paid on the same card as the order was processed and funds should reach you within 5 to 15 working days.
If you made a mistake on your order or simply wish to cancel, your order may be cancelled at any time prior to the dispatch of your goods. Simply email us at Terri@bubstationery.co.uk to request the cancellation.
Trade Returns & Cancellations
For all trade returns and cancellations, please contact us at Terri@bubstationery.co.uk